📦 Packaging & Shipping Defects
We do our best to pack your collectibles securely and with care 💝, but please understand that we can’t guarantee they’ll arrive in absolutely perfect condition due to handling during shipping. 🚚💨
If your item arrives with any of the following issues, we’ll be happy to review it for eligibility under our returns and exchange policy. 😊
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✨Scratches
Examples of surface scratches or marks that may occur during production or transit.
📌 These are usually cosmetic but we’re here to help if it affects display quality.
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🎨 Paint & Discolouration
Examples of paint defects or discoloration that don’t match the original product description.
🔍 Let us know if your item doesn’t look quite right!
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🧩 Broken or Missing Parts
Examples where a piece is broken or missing from the product.
⚠️ These will be assessed as defective items and are typically covered under our exchange/refund policy.
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🛠️ Other General Quality Issues
Examples of other unexpected issues, such as poor fit, loose joints, or imbalance.
🤔 Not sure if it qualifies? Reach out and we’ll guide you through it.
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