🔄 Return and Exchange Period
Customers may request a return or exchange within 3 days of receiving their order or making an in-store purchase. 📦🛍️
🧸 Limited Edition Collectibles
Please note that as the item(s) are limited edition collectibles, stock availability for exchanges cannot be guaranteed. ❗
If the item is unavailable for exchange, we reserve the right to offer a full refund of the original purchase price. 💰
🎁 Blind Box Collectibles
For Blind Box items with verified manufacturing defects, we will exchange the item for another unopened blind box from the same series. 🔁
If the original series is unavailable, customers may choose any other blind box of equal value as a replacement. 🎲
This policy applies to both online and in-store blind box purchases.
🔁 Returns & Exchanges
To qualify for a refund or exchange, the following conditions must be met:
✅ The product is authentic
⚙️ The product has manufacturing defects (e.g., faults arising during production)
❌ The product is not as described
📦 The product is unused and in its original condition
🧾 A valid proof of purchase (e.g., receipt, order confirmation)
All returned items—whether purchased online or in-store—will be inspected 🕵️♂️ to confirm they meet the above criteria. If not, we reserve the right to decline the refund or exchange. 🚫
💵 Refunds
Refunds will be processed after the returned items are received and inspected, either in-store or by our returns team. 📬🔍
Please note that refunds will not include interest or any other charges you may have incurred, such as:
💳 Credit card fees
🔄 Exchange rate differences
⌛ Opportunity costs