These Terms and Conditions (“Terms”) apply to all pre-orders placed with ActionCity Pte Ltd (“ActionCity”, “we”, “us”, or “our”), a Singapore-based retailer of art toys and collectibles, whether purchased online or in-store.
By placing a pre-order, you (“you” or “Customer”) agree to be bound by the following terms:
💳 1. Full Payment Required
All pre-orders must be paid in full at the time of purchase.
We do not accept partial payments, deposits, or installment plans for pre-orders.
📦 2. Delivery of Pre-Order Items
Pre-orders will be shipped to the delivery address you provide at checkout, unless stated otherwise.
Please ensure your address is complete and accurate — ActionCity is not responsible for delays or failed deliveries due to incorrect address details provided by the customer.
🚫 3. Non-Transferability
Pre-orders are non-transferable.
You may not assign or transfer your pre-order to another individual or organization without prior written approval from ActionCity.
🛠️ 4. Manufacturing Defects
If a pre-ordered item arrives with a manufacturing defect, it is eligible for return or exchange under our Returns & Exchange Policy.
Please refer to that policy for full details on how to report and resolve such issues.
📬 5. Long-Term Pre-Orders & Address Confirmation
For pre-orders with an expected delivery of more than 3 months, we may contact you to reconfirm your shipping address before dispatch.
Please ensure your contact details are up to date. If your email, phone number, or address changes, notify us promptly at:
📧 cs2@actioncity.sg
Failure to update your contact information or respond to address confirmation requests may result in shipping delays.
We are not responsible for delays or losses caused by outdated or unconfirmed contact details.
❌ 6. Cancellation Policy
Pre-orders are non-cancellable once payment is made, except at the sole discretion of ActionCity.
If you need to request a cancellation, contact us as soon as possible at:
📧 cs2@actioncity.sg
Please note that cancellations are subject to approval and are not guaranteed.
📞 Need Help?
If you have any questions about your pre-order or these terms, feel free to reach out to us:
📧 cs2@actioncity.sg
We're here to help!